Practice Policies

Confidentiality and Medical Records

The practice complies with legislation relating to data protection and access to medical records. Identifiable information about you will be shared within the Practice health care team and with other health care professionals to whom you are referred for care.Confidential and identifiable patient information will not be disclosed to 3rd parties without explicit consent unless:

It is a matter or life and death or serious harm to you or another individual
It is overwhelmingly in the public interest to do so
There is legal obligation to do so.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know. All individuals with access to your data have a professional and /or contractual duty of confidentiality. This includes administrative staff within the Practice who require access to your records in order to carry out their role. If you are concerned about any of the ways in which your confidential data is used, further information is available from the Practice Manager. Please click on the link to view our Practice privacy notice

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this Act can be made available to the public.

All requests for such information should be made to the Practice Manager,

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for a swift and amicable resolution.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Access to Records

In accordance with the Data Protection Act 1998, General Data Protection Regulation 2018 and Access to Health Records Act, patients may request to see their medical records.

Such requests should be made to the Practice Manager.

Completion of the application form below will help us to provide the information needed as quickly as possible.

Application for access to medical records

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.